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Flat-Fee IT Support for your Business
At VTS we know that some of you may not be familiar with flat-fee IT support. That's why we put together this list of FAQs to help you determine what's right for your business. If you have any additional questions or would like to schedule your consultation, Contact Us today!
What is flat-fee IT support?
Flat-fee IT support, also known as managed IT services, is a subscription-based model where businesses pay a fixed monthly fee for comprehensive IT support and services. Instead of dealing with unpredictable hourly rates or per-incident charges, flat-fee IT support offers a predictable cost structure that aligns with your budget and needs.
How can flat-fee IT support help my business?
The goal of flat-fee managed service agreements is two fold. First, it strives to make your budgeting as simple as possible by setting a consistent amount you pay every month. The second goal is to ensure your IT infrastructure has as few problems as possible. Since we don't charge on an hourly basis we're incentivized to prevent as many problems as we can before they require a ticket.
Does that single monthly fee cover everything for IT?
Generally speaking you can break IT work into 3 main categories--standard tickets, projects, and extraordinary circumstances. The monthly service fee covers 100% of standard tickets, but only helps offset the cost of projects and extraordinary circumstances. The goal is to have every ticket covered by the monthly fee, but if you're worried your ticket may fall into the other categories, feel free to please contact us to check.
What's an IT project?
An IT project is a ticket that exceeds the normal size and scope of a standard ticket. While it's impossible to give a full list of examples to demonstrate what might be a project, there's a standard rule of thumb you can follow. If it requires planning in advance before implementing, the ticket is most likely considered a project. If you're concerned that your IT ticket may be a project, feel free to check out our inclusions and exclusions list or contact us today for more information.
What's an extraordinary circumstance?
An extraordinary circumstance is a ticket that is not covered by a standard ticket for reasons other than scope and size. For example, there may be additional charges if you need support outside standard business hours or you need the ticket priority increased above other tickets. For more information about what is considered a standard ticket, check out our list of inclusions and exclusions or contact us today.
Will my tickets be covered by the monthly fee?
We strive to have every ticket possible be included in the monthly service fee. We will also warn you ahead of time before performing any work that may require extra billing and/or offer an alternative that would not require the extra charge. If you have additional questions feel free to check out our list of inclusions and exclusions or reach out to us today for a free consultation.
Vincent Technology Services is a fully managed IT services provider. We offer IT solutions designed to fit your business and help you grow to be the best you can be.
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